In order to use email successfully, several criteria need close attention. Unfortunately, mail clients vary with every version of windows and especially with the versions of MS Office installed. Each option is detailed below and it is important you choose the correct option. Phone the Help desk for further support.

1.     MS Outlook

This is the most preferred option and is the most powerful. If you have any version of MS Office installed or your company uses Small Business Server, MS Outlook will be installed on your PC. You should use it ahead of MS Outlook Express or any other mail client. The advantages are:

a)     There is nothing to configure

b)    Your outgoing mail will be saved in your regular Sent Box in Outlook

c)     You have full access to all Outlook features, including the address book.

Of course MS Outlook needs to be your regular mail client and to have been run at least once. If you are running Outlook against MS Exchange then you also get all the usual MS Exchange functionality.

2.     MS Outlook Express

This is the mail client you get when you don’t have a mail client. It exists on all PC’s and can be configured alongside Outlook or other mail clients. As long as MS Outlook is configured and operating on your PC, this option will work. Its features are:

a)     There is nothing to configure

b)    Your outgoing emails will not show in your Outlook Express Sent Box

c)     You can only get the email form but for 90% of the time this is enough.

3.     Internal Mail Client

If you have neither Outlook or Outlook Express or you don’t know what you are doing, there is a way out! Set up an ISP account on the ISP tab in System Configuration.

The details are as follows;